Information, policies and protocols for crowning your cosplay

ADDITIONAL INFORMATION

AND POLICIES FOR ALL

HERO HAIR CUSTOM COSPLAY WIGS &

FACIAL HAIR APPLICATIONS.

The below information will take you through our complete policies at HERO HAIR. This is the identical information included in all official proposals the client receives upon contacting us for a quote, and their complimentary video consultation. Additional policies may apply.

Client & Product Cross-Promotion

Release Agreement: All Clients

 

 

HERO HAIR reserves the right to benefit of our work *independently of the Cosplayer, client, and under the following specific stipulations and exceptions, as related to the above...

 

Promotion (including, but not limited to publicly, on social media, our website or on public

forums, in any form whatsoever, in digital or traditional telecommunications, and our public

portfolios and public exhibitions, both in print and in digital media) at any point, at any time

at our discretion, and in perpetuity, of the work itself ( known as the wig/the work and/or WIG PRODUCTION TITLE) via the following…

 

1) Behind the scenes progress imagery and video documentation, of the work itself, as

described above.

 

2) Final portfolio imagery and video documentation, of the work itself, as described above,

as depicted applied to its custom build block.

 

3) Video teasers, featurettes and documentary productions, of the work itself, as described

above, as depicted both independently of, as well as applied to its custom build block.

HERO HAIR further reserves the right to benefit of our work ( as described above) by

the following examples…

 

Independent custom wig reproductions of the design, from the same publicly available

source reference ( known as the character/actor/film reference) culled during R&D for the

purposes of this build (known as the wig/the work and/or WIG PRODUCTION TITLE) by our studios, for the purposes of the creation of the same make/model of our work (as described above) as it relates to future (present and past) client inquiries, for the purposes of the same or similar results; IE, commissioned, screen accurate custom cosplay wigs from our studios.

 

HERO HAIR reserves the right continue ongoing correspondence, prior to the client

commission of the work (as described above) with prospective clients already in

communications with our studios (in future correspondence or past returning

inquiries), about similar or identical pieces, of the same source ( known as the

character/actor/film reference) in order to benefit of our work ( as described above).

 

HERO HAIR further requests the right to benefit of our work by the following examples…

 

1) HERO HAIR will appreciate being credited by the client, any time, upon

commission, including, written and visual credits, for our work, at the physical

location itself ( display/exhibition or other physical presentations) of the completed

display piece ( with the work, as described above, applied to the client cosplay, in

its completed state- known as IN COSPLAY).

 

2) HERO HAIR will request of the client, while depicted in our work, and/or as incorporated in

their cosplay presentation (known as IN-COSPLAY), our traditional, by default, word-of-

mouth promotion of HERO HAIR, with our requested social media crediting protocols ( known as- Custom wig by #officialherohair ), within, or at the very end of, the

immediately visible, main-body of the client social media post text ( and, respectfully,

not in hashtags or other areas, or separated by long sections of ellipses, dots or dashes, placed below the main text, where it would likely not be seen), in return for our

unlimited, FREE, lifetime support services of the custom piece ( known as the wig/the

work and/or WIG PRODUCTION TITLE; specifically, our exclusive refresh, re-set

and re-styling (TM) curating services ( known as crewing services) we supply, as a direct

appreciation for those media credits, as listed above.

 

3) HERO HAIR will, additionally, request an appreciate accepted permissions to cross

promote our work (as described above), via (HERO HAIR) reposts and shares, of any

HERO HAIR client post which features our work ( as described above), on our own

social media, where we will include any credits the client would like to have depicted,

as well as their original text intact, in our digital and physical portfolios, in behind the

scenes videos and featurettes, and in print or other media on our website, media publications and/or during or at our public exhibitions for HERO HAIR- This includes the use of the client-likeness in order to promote our brand and services.

 

4) HERO HAIR will also appreciate, and humbly request, at the client’s discretion, that any professional

photography sessions conducted while wearing our work ( not directly conducted by

HERO HAIR) be be available to our creative visual department in order to assess correct color values, lighting levels and a natural, true to life, depiction of our work, and you, as our esteemed client, in it.

It is our wish, at all times, that you, as our client, are represented in the most accurate, visual appealing manner possible and HERO HAIR appreciates the chance to make you shine online.

 

5) HERO HAIR will, additionally, request an appreciate accepted permissions to cross

promote our work (as described above), via (HERO HAIR) via independent posts, from our own social media, reposts and shares, and on our website portfolios, featuring any HERO HAIR client which wears our work ( as described above), on our own social media, where we will include any credits the client would like to have depicted, as well as their original text intact, in our digital and physical portfolios, in behind the scenes videos and featurettes, and in print or other media on our website, and/or during or at our public exhibitions for HERO HAIR.

 

 

International clients and customs information

 

HERO HAIR successfully ships, world-wide, to clients at every corner of the globe. The client is responsible for any duties or taxes levied by their importing country of residence. Generally speaking, these fees should be negligible, as HERO HAIR goes to great lengths in order to ensure a smooth delivery to our world wide clientele.

 

For customs, our wigs are listed as HAND MADE wigs or facial hair applications and are insured by us for any total losses. We will provide instructions for your custom piece and clearance through customs upon shipping.

 

 

To our clients paying using our extended installment plan

 

All work (labor) is done after receipt of each individual payment installment for your custom piece.

 

Each installment made by the client allocates HERO HAIR’s physical work hours to be committed to their specific wig or facial hair application. Once those hours have been exhausted, work is halted , and the client is updated with a visual pdf record of all work done to date. All new/continued work will begin/resume once the next installment is made.

 

HERO HAIR does not do any work on “spec”, nor past hours already paid for in advance by the client, and we appreciate your cooperation in this process.

 

Turn-around/Delivery Time, Installment Process Payment Schedules & the Client’s Responsibilities within this Contract:

 

HERO HAIR adheres to a preferred 150 day turn around on all full wigs produced by our studios. Hairpiece and facial hair applications build times will vary, according to the information we have provided in your correspondence with us.

 

This includes both fully paid for wig commissions, as well as those utilizing our installment plan. We believe this is an adequate and reasonable timeframe in which to both expect a wig of this caliber, and in which to, conversely, pay for its build using installments where necessary or preferred by the client.

 

That said, HERO HAIR understands that sometimes life gets in the way of even the most meticulously planned goals, and, in those cases, we will extend payment schedules upwards of 6 months to a maximum limit of 8 months, on a case by case basis, should the client need more time in which to fulfill their payment obligation, and once labor ( which includes, but is not limited to all stipulations listed in this contract above, and is known as “the work”) has begun on the physical wig(s).

 

Once Payments have begun, and work has commenced, it is the obligation of the client to fulfill their contract and, within the schedules above, pay HERO HAIR for their wig(s) in full. 

 

Due to the tremendous resources of time and physical labor that goes into a wig build, HERO HAIR has a no-escape clause/ no refund policy on any and all work produced by our studios.

 

If a client on our payment installment plan fails to complete all payments due, within the agreed upon schedules above, HERO HAIR reserves the right to keep the wig-build in question, in it’s entirety, no matter the wig’s physical state, as well as (plus) recoup future losses on the job itself (any outstanding installment payments still due) plus, further, any calculable outlying damages due to resources being allocated away from other projects, of which we have many at all times simultaneously in our workspaces, during the course of the wig in question’s build.

 

Our build process and when to expect your 3 visual updates and pre-final delivery fitting…

 

Within your 150 day build schedule, HERO HAIR creates your custom piece. You will receive 3 complete visual progress pdf updates, showing the varying degrees of work, at specific stages of completion, done over the course of your build, as discussed during your initial Skype consultation. Each visual update will be explained in a final Pdf, once your down initial payment has been made. Generally, it ( the 3 update process) is a step by step record of all work done, with your next installment payment due upon delivery of each update, in order to begin and complete the next phase of work, and so on.

 

While we effort to maintain an every 6-10 week update,  it is critical that you are aware that your wig will be built in tandem ( along with) and/or in order of commission received, several other client wigs in our studio, with many already ahead of you, during any given quarterly cycle.  Often times, you may not receive your visual update for 6 weeks or more, but generally that is the maximum we like to go before touching base and having your update delivered. 

 

Most of the core work on your wig takes place in the last 8 weeks of the build cycle, once the primary foundation had been constructed, and all hair procured from our private suppliers or manufactured by our custom facilities. The first 8 weeks generally consist of detailed production meetings around your wig, R&D (research), dye tests ( if any), pre-visualization in graphic form and finally assignment of the staff who will be tasked in constructing your piece, with the initial construction work then beginning around week 6.

 

A physical pre-final delivery fitting will occur either on site (if you are local to us) or, more commonly, via Skype, where we will have sent you your 95% completed wig ( pre cut or styled) to you, directly, to perform your first trial crowning ( application) as we examine the wig and make any notes for adjustments needing to be done by us that are apparent on our end. You will then return the wig to our studio to be completed. All wigs must go through this final process, so make sure you have enough time out from your first debut to accommodate. Generally, your pre-final delivery fitting takes place 3 weeks before final delivery of the completed wig.

 

All HERO HAIR WIGS & FACIAL HAIR APPLICATIONS ARE SCHEDULED FOR DELIVERY AROUND THE CLIENT COSPLAY PREMIERE WEARING OUR PRODUCT.

 

It is the sole responsibility of the client to make said payments, in a time-managed fashion, in order to meet their premiere dates.

 

 In short, once work has been completed at each of the 3 phases of the build, the client should expect, by default, whether HERO HAIR sends a reminder notice or not, to be ready to make their next payment for work to continue, in accordance with their original estimate premiere date deadline(s), and is updated with a visual depiction of key work done to date at each of those phases, in kind.

 

It is their (the client) responsibility to maintain vigilance on their premiere date(s), retroactive from point of delivery throughout that process. 

 

To explain, again, in short, for the purposes of this communication record, if a client has a premiere date of ( using this as a referent only) October 2018, and has come on as a client with their down payment made in January 2018, 9 months prior, they are told in no uncertain terms what month or months work is likely to begin, around our other clients already ahead of them on our schedule, and that they (the client coming on, now) must keep that established, end-premiere (and application/crowning) date in focus, as to both expect delivery, as well as maintain our allotted needs for the build time-wise; Ie 5 collective months/150 days for the build.

 

Meaning, once we begin work, it is up to the client to make their payments to ensure once that work has commenced, that HERO HAIR  has a minimum of 5 months in which to complete the job. 

 

To demonstrate, if the client exampled above comes on in January 2018, their wig’s construction begins, both, in accordance with our current client build schedule at the time of the commission, and according to their (the incoming clients) retroactive established premiere date of October 2018; meaning the actual physical work will been scheduled, in this specific example circumstance above, on or about Late may/early June of that same year. It, as exampled above, ( our schedule and the corresponding client-down payment made) is not to infer that if the client pays their beginning-of-construction, 35% down, that they will, by expectation, or unless specifically confirmed otherwise, receive their wig 5 months later. It means, specifically, that HERO HAIR will ensure that so long as we have the required 5 month/150 day build time needed, retroactive from their premiere date, we will deliver in time for that premiere date and, unless otherwise noted, not before.

 

The established premiere/delivery date by the client is the projection upon which we maintain the entire build cycle internally, and is solely the responsibility of the client to present and maintain vigilance over with our studio. This is made abundantly clear to each incoming or potential client, before their first down payment is made, and on multiple, documentable fronts.

 

HERO HAIR maintains a full capacity protocol of clients in build-rotation on our schedule at all times, often with a wait list for new clients and current client build spot-hierarchy in excess up to 8 months to 1 year out. Our current delivery availability projection dates are updated and sent out to each prospective client as a support document, upon an inquiry, in their initial CWIR (Custom Wig Inquiry Reply) full pdf document packet, before their video consultation and before their initial 35% down payment is made. Thus, ensuring clarity, across multiple fronts, that there is a wait list, and in-studio client job spot hierarchy, even once down payment is made.

 

Here, again, it is the clients responsibility to make their payments in accordance with those projected available delivery timetables ( premiere/delivery dates).

 

Phase-2 of the construction of the custom piece(s) consist of the core physical build of the wig or facial hair application itself to a 75 percent-80 percent completed state, and a, then, final outstanding phase 3, 95 percent completed state for final fitting, screen accurate hairline work, and final cut and style through to delivery, respectively. All phases of the construction and update process are made abundantly clear, to each incoming or potential client, before their first down payment is made, and on multiple, documentable fronts.

 

 

Your wig must be paid in full in order to be sent to you for your pre-final fitting procedure. 

 

HERO HAIR pays for shipping to and from your location for this trial fitting.

 

NOTICE:

 

DUE TO THE ENORMOUS RESOURCES INVOLVED IN CREATING OUR WORK, THERE ARE ABSOLUTELY NO REFUNDS, OF ANY KIND, FOR ANY REASON, WHATSOEVER.

 

IF THE CLIENT FAILS TO PAY ALL INSTALLMENTS DUE/OWED, UNLESS OTHER STIPULATIONS FOR AN ADDITIONAL EXTENDED PAYMENT EXCEPTION HAVE BEEN MADE, WITHIN 12 MONTHS, WE RESERVE THE RIGHT TO TAKE POSSESSION OF THE CUSTOM WORK/PIECE, AS THE PROPERTY OF HERO HAIR, AS WELL AS RECOUP ALL MONIES OUTSTANDING FOR THE TOTALITY OF THE BUILD.

 

You may contact us, for any reason, at any time, during the course of your build, regardless of your/our update schedules. Thank you for your time and consideration with our payment protocols. Buy submitting payment, you agree with the terms above.

SPECIAL CONSIDERATIONS 

for ALL RUSH SERVICES

HERO HAIR adheres to a preferred 150 day turn around on all full wigs produced by our studios. Hairpiece and facial hair applications build times will vary, according to the information we have provided in your correspondence with us.

 

This includes both fully paid for wig commissions, as well as those utilizing our installment plan. We believe this is an adequate and reasonable timeframe in which to both expect a wig of this caliber, and in which to, conversely, pay for its build using installments where necessary or preferred by the client.

 

That said, HERO HAIR is also an at-all-times-at-capacity production studio, with the set number of wigs we build capping the full year production schedule when reached.

 

HERO HAIR also understands, however,  that sometimes life gets in the way of even the most meticulously planned goals, and, in those cases, we will extend to our clients, where possible, our RUSH SERVICE for their custom piece. 

 

We also, where possible, will extend our rare BLACKOUT ACCOMMODATION PRIORITY PROTOCOL , on a case by case basis, upon client request where their wig also be completed within an already blacked-out (capped) production year, where all available spots on our HERO HAIR client roster for the fiscal period of 12 months have been filled, and at a total of no more than 50 custom wigs.

 

Please see below for the general overview of our extended rushed and black-out fees. You may discuss any of the following with us during your Skype consultation…

 

 

*35% fee for our RUSHED SERVICE

 

HERO HAIR custom wigs take a minimum of 150 days (5 months) to complete, as explained in great detail throughout the documents on our website as well as in your CWIR packet email(s). Generally totaling between 90 and 150 hours of physical labor to produce.

In the circumstances of a requested RUSHED SERVICE delivery, HERO HAIR must allocate (bring in) additional members of our staff, ahead of their already assigned, internal HERO HAIR schedules for our upcoming builds, from currently working outside our studios between our projects in their day-careers, in the motion picture, television and Broadway industries, in order to facilitate the delivery according to your deadline(s).

Because we are always at capacity, we cannot re-assign staff already working on their assigned custom work and builds within our studios. We must bring in our additional staff.

 

*35% fee for our 

BLACK-OUT ACCOMMODATION PROTOCOL

 

HERO HAIR custom wigs take a maximum of 150 days (5 months) to complete, and deliver, as explained, in great detail, throughout the documents on our website as well as in your CWIR packet email(s). Generally totaling 4 months of physical labor to produce, with the final month designated for shipping, training and final fitting(s) (where applicable) before your final crowning of cosplay premiere.

In the circumstances of a requested BLACK OUT ACCOMMODATION,  and for a 35% additional fee, on top of the total wig or facial hair cost-quoteHERO HAIR will allocate additional members of our staff, ahead of their assigned internal schedules for our upcoming builds, and currently working outside our studios between our projects in their day-careers, in the motion picture, television and Broadway industries, in order to facilitate the order, as well as allocating additional staff-hours, after normal studio operations have closed, on top of, then,  any work at maximum capacity currently underway at our studios.

In short, we must assign the additional staff, pulled in from prior commitments, or time off, between our company and their professional outlying career set or show-work, under additional-extended, hourly, late-night rates, at least comparable to that of what our staff makes, normally, during their overtime ( which this counts as, and is otherwise known as time and a half), outside of our studios in the film and television industry.

Assigning our staff to builds we had not planned for, within our normal,12 month schedule, is done at great expense to the company.

 

*SPECIAL CLIENT-COURTESY, PROFESSIONAL

INDUSTRY PRICE CAP

 

HERO HAIR custom wigs are meant to give you, the Cosplayer or collector, the ability to own a real, movie production quality custom piece, at less than half of what we charge, professionally, in the motion picture and television industry. To that affect, and whereby using our unique construction methodologies, coupled with our commitment to, frankly, taking a bit of a financial hit, come largely into play in keeping the price range out of the typical industry level of anywhere between $7000.00 US and $20,000.00 US.

Regardless of these methods use to make available an affordable top quality wig. your custom piece will be virtually identical, or highly similar, to the quality of the wigs we built for film and TV.

 

Regardless of your projected cost, *we implement a client courtesy cap, as not to exceed $5000.00, for all cosplay clients commissioning us for their custom piece (*unless the build simply cannot be achieved any other way). Typically, Cosplayers do not need, nor are they recommended to go into the industry production-price levels listed here, and if we see that becoming a reality, we help them to consider other options to realize their vision, perhaps less ambitious, but always just as spectacular.

© 2018 by HERO HAIR: The REEL Wig Experience tm